A little help, whenever you need it
Let’s make it clearer.
From finding your fit to finding your parcel. Start here.
Check an order
Payment, tracking and requests in one place.
Change of plans?
Read the return and exchange policy.
Delivery details
Estimates, PIN codes and clear charges.
Good questions
A few things, answered.
Where is my order?
Open your orders in the browser you used at checkout. Payment, fulfilment and tracking are shown separately. Tracking appears when the store adds the courier reference.
My payment is still pending. Should I try again?
Open your order and check the payment status first. A pending result does not mean the payment failed. If your bank shows a charge but the order is still pending, contact the store with your order reference before placing another order.
Can I change my mind?
Use the request form on your order page to ask for a cancellation before dispatch or a return or exchange after delivery. The store reviews each request. Eligibility, timing and fees are set out in the returns policy; submission does not confirm approval or a refund.
How do I choose my size?
Read the product’s fit notes and any provided garment measurements. Compare those measurements with a piece you own. If a measurement you need is missing, contact the store before ordering.
Does the Studio add everything to my bag?
Only available new pieces you explicitly select are added. Pieces marked “already own” stay on the styling board and do not enter your bag or purchase subtotal.
How do I access a guest order?
Your browser’s private session cookie grants access to its orders. Keep that cookie and use the same browser. If you clear cookies or change devices, contact the store with your order reference. Support will need to verify ownership before sharing order details.